Football Lesson Cancellation Policy

BJES Football has implemented a new policy with regard to the cancellation of personal and group lessons.  This policy, effective November 15, 2011, will apply to both our customers and to BJES Football staff.

This new policy will be a structured way for BJES Football and our customers to control the cancellation of lessons while still allowing for unexpected events and sickness.  Please read the below information about the changes in our company’s cancellation policy.

24 Hour Notice

The policy states that any scheduled lesson may be cancelled without penalty if done so at least 24 hours in advance of the scheduled time by the client or the instructor.

Less Than 24 Hour Notice

Clients will be allowed two (2) short-notice cancellations without penalty within a one year period.  After that you will be automatically charged for the lesson.  If BJES Football makes a scheduling error or calls to cancel a lesson within 24 hours of the scheduled time and is unable to provide an appropriate house/pro instructor that will count against BJES Football. BJES Football is also allowed two (2) scheduling errors/last minute cancellations within a one year period.  Any cancellations/scheduling errors after this will result in a lesson credit to your account.

No-Show Policy

Any lesson that you do not show up for without calling prior to the lesson time will automatically be charged as a lesson.

E-mail Address

In an effort to keep you informed of scheduled lessons we send out lesson reminders via e-mail.  It is very important that we have your email address.  Please call the front desk at 614-528-4555 with your e-mail address so we can keep you informed of your lesson schedule and other events throughout BJES Football.